At Contractra, we understand that when you upload your contracts and personal documents to our service, you are placing significant trust in us. Privacy is not just a legal requirement for us, it is a fundamental commitment we make to every person who uses our service. This Privacy Policy explains in clear, straightforward language exactly what information we collect from you, why we need it, how we use it, and most importantly, how we protect it.

1. What Contractra Does

Contractra is a service that uses artificial intelligence to help you understand contracts written for Australian users. When you upload a contract, our system reads through it and explains what it means in plain English. We break down complicated legal language, summarize important clauses, and help you spot potential risks or issues. Think of us as a helpful guide that makes legal documents easier to understand, not as a replacement for actual legal advice.

2. We Are Not Your Lawyer

This is very important to understand. Contractra is not a law firm, and we do not provide legal advice. Everything our service tells you about a contract is meant to help you understand it better, but it should not be treated as official legal guidance that applies to your specific situation. We are giving you information and insights, not legal representation.

You should not make important legal decisions based only on what Contractra tells you. It would not be reasonable to rely entirely on our artificial intelligence system without also getting advice from a qualified Australian lawyer who can look at your particular circumstances. If you are making decisions about your legal rights, signing important contracts, dealing with disputes, or negotiating agreements, you need to speak with a real lawyer who can give you proper legal advice tailored to your situation.

3. How Our Artificial Intelligence Works and What We Do With Your Documents

Contractra works by using artificial intelligence and machine learning technology to analyze the documents you upload. Like all AI systems, ours has some limitations. Sometimes it might miss things, misunderstand complex clauses, or make mistakes in its analysis. No artificial intelligence system is perfect, and ours is no exception.

Here is what we want you to know about your documents and our AI. We will never use the contracts and documents you upload to train our artificial intelligence models. Your documents are your private property, and we keep them that way. We do not add your documents to our datasets, we do not share them with other companies or people, and we do not use them to improve our AI by learning from your specific content. The only exception would be if the law requires us to share something, such as if we receive a valid court order. Your documents are processed solely to give you the analysis and insights you have asked for, nothing more.

4. Who Can Use Contractra

You must be at least eighteen years old to use Contractra. By using our service, you are confirming that you have the legal ability to enter into this agreement with us.

5. Your Account Security

Some features of Contractra require you to create an account with a username and password. You are responsible for keeping your login information safe and secure. Everything that happens through your account is your responsibility, so if someone else gains access to your account, you need to let us know immediately so we can help protect your information.

6. Who Owns the Documents You Upload

When you upload contracts or other documents to Contractra, you continue to own them completely. You are not giving us ownership of your documents. What you are giving us is permission to read and analyze those documents so we can provide you with our service. This permission is limited to just what we need to do our job for you.

We will not reuse your documents for other purposes, we will not publish them, and we will not share them with anyone else. When you upload something, you are confirming that you have the right to upload it and that it does not violate anyone else's rights or contain anything illegal.

7. How We Protect Your Information

We take the security of your information seriously. We use secure hosting services and encryption technology that meets Australian data protection standards. Your documents are stored on servers located in Australia, and we use industry-standard security measures to protect them. This includes encrypting your information both when it travels over the internet to reach us and when it sits in storage on our servers.

That said, we need to be honest with you. No online service can promise absolute perfect security. While we do everything reasonable to protect your information, using any internet service involves some level of risk. You can read more details about exactly how we handle your data in our Privacy Policy.

8. How You Must Use Contractra

There are certain things you cannot do with our service. You cannot try to reverse-engineer our software or figure out how our code works by taking it apart. You cannot use Contractra to build your own competing service or to create datasets that compete with ours. You must not upload anything harmful, illegal, or abusive to our system. And you cannot try to interfere with how our service works, break our security, or damage our infrastructure in any way.

9. How Payment Works

Some features of Contractra require you to pay for a subscription. The price you see when you sign up is the price you will pay. When you start a subscription, it will automatically renew each billing period unless you cancel it before the renewal date arrives.

We generally do not offer refunds for subscription fees you have already paid, except where Australian Consumer Law requires us to provide a refund. If we decide to change our prices in the future, we will let you know, but any price changes will not affect subscription periods you have already paid for. You will pay the new price when your subscription renews, not during your current paid period.

10. Understanding the Limitations of AI Analysis

We work hard to make Contractra helpful and accurate, but there are real limitations you should understand. Because we use artificial intelligence, our system can sometimes make errors. It might misinterpret something, miss important details, or fail to catch all the risks in a document. Some contracts are extremely complex or specialized, and these might be beyond what our AI can handle effectively.

You should understand that artificial intelligence cannot replace the judgment of an experienced lawyer. Our technology is a tool to help you understand contracts better, but it cannot provide the nuanced legal thinking that comes from years of legal training and experience. Use Contractra to get a better understanding of what you are reading, but do not use it as your only source of information when making important legal decisions.

11. When Contractra Might Be Unavailable

We try very hard to keep Contractra running smoothly all the time. However, sometimes the service might be temporarily unavailable. This could happen because we are performing maintenance, installing updates, experiencing technical problems, or dealing with issues from other services we depend on. We do not promise that the service will be available every single moment without interruption, and we are not liable to you if the service is temporarily unavailable for reasonable periods.

12. How We Improve and Change Contractra

We are constantly working to make Contractra better. This means we might update our features, improve our AI models, change our algorithms, or modify how the service looks and works. When we make these changes, you might notice that Contractra behaves differently or has new capabilities. We will try to communicate significant changes to you, but we reserve the right to improve and update the service as we see fit.

13. No Warranties About Perfection

Contractra is provided to you in its current state, which we call "as is" and "as available" in legal terms. This means we are not promising that everything will be perfect. We do not guarantee that our AI will always be accurate, that our service will be complete in every way, or that it will be perfectly suitable for whatever you want to use it for. However, this does not mean we are escaping our legal obligations. Your rights under Australian Consumer Law still apply fully, as explained in the next section.

14. Your Consumer Rights Under Australian Law

Nothing in these terms removes or limits your rights under Australian Consumer Law. Australian Consumer Law provides you with certain guarantees when you purchase services, and those guarantees cannot be excluded. If we fail to meet a consumer guarantee, we have liability to you as defined by Australian Consumer Law. Where the law allows us to limit our liability for breach of a consumer guarantee, we limit it to the extent the law permits.

15. Limits on Our Legal Liability

Within the limits that Australian law allows, we are not responsible for certain types of losses you might experience. We are not liable for indirect losses, incidental damages, consequential damages, or special damages that might result from using Contractra.

If you do have a valid claim against us, the total amount we would owe you is limited. The limit is either the amount you paid us in the twelve months before your claim, or one hundred dollars if you have not paid us anything. This limitation applies to the fullest extent the law allows.

16. Resolving Disagreements Through Mediation First

If you have a dispute with Contractra that we cannot resolve through normal customer service, we have agreed on a process to handle it. Before either of us can file a lawsuit, we must first try to resolve the disagreement through mediation. Mediation is a process where a neutral third party helps us talk through the problem and find a solution.

Either you or we can start this mediation process by sending a written notice to the other party. Once mediation starts, we both agree to cooperate in choosing a mediator and participating in good faith to try to resolve the issue. We will give mediation sixty days to work. If we still cannot resolve the disagreement after sixty days, then either of us can pursue the matter in court.

This mediation requirement does not apply if either of us needs emergency court action to prevent immediate and irreparable harm. In those urgent situations, we can go straight to court to get the protection needed.

17. Using Contractra Outside Australia

Contractra is designed primarily for use in Australia under Australian law. Our service is built around Australian contracts and Australian legal concepts. If you are accessing Contractra from another country, you need to understand that you are responsible for making sure your use complies with all the laws in your location. Different countries have different rules about online services, data, and legal technology.

We might restrict certain features or prevent access from certain countries based on where you are located. This could be because of regulatory requirements, export control laws, or simply because we have not authorized use in particular regions. You cannot use Contractra in any place where services like ours are prohibited by law.

18. You Are Responsible for How You Use the Service

You agree to take responsibility if your use of Contractra causes problems. If someone makes a claim against us because you misused the service, violated these terms, broke the law, or violated someone else's rights while using Contractra, you agree to cover the costs and protect us from liability. This is called indemnification in legal terms, and it means you are responsible for the consequences of your own actions.

19. When Access Can Be Terminated

We can suspend or permanently close your account if you violate these terms or if we reasonably believe you are doing something harmful to other users or to Contractra itself. You also have the right to stop using Contractra whenever you want by closing your account. When your access ends for any reason, you immediately lose the right to use the service.

20. How These Terms Can Change

We might need to update these Terms of Service from time to time. Changes might be necessary because our service evolves, because laws change, or for other business reasons. When we make changes, we will update the "Last Updated" date at the top of this document.

If we make significant changes that materially affect your rights, we will let you know. We might send you an email or put a prominent notice on our service. After we notify you of changes, your continued use of Contractra means you accept the new terms. If you do not agree with the changes, you should stop using the service.

21. Which Laws Apply and Where Disputes Are Handled

These Terms of Service are governed by the laws of Australia and specifically the laws of NSW. If we end up in a legal dispute that cannot be resolved through mediation, the courts in NSW will handle it. By using Contractra, you agree that those courts have jurisdiction, which means you agree that legal matters between us will be decided there.

22. If Part of These Terms Is Invalid

Sometimes a court might decide that one part of a contract is not enforceable. If that happens with any provision in these Terms of Service, we do not want the entire agreement to fall apart. Instead, only that specific provision would be limited or removed to the minimum extent necessary to make it valid. The rest of these Terms would continue to work normally.

23. Beta Status and AI Behaviour

Contractra is currently offered in a beta phase. During this period, some features may change, behave unpredictably, or produce incorrect, incomplete, or hallucinated outputs. You acknowledge that beta services can contain bugs or inaccuracies and should not be relied upon as a definitive source of legal interpretation. We may modify, suspend, or remove beta features at any time.

24. How to Contact Us

If you have questions about these Terms of Service or need to contact us for any reason related to them, you can reach us at support@contractra.com.au.